SQA National 5 Business Management Practice Exam

The correct choice is focused on actions that aim to negotiate better terms or resolve disputes in the workplace. Industrial action typically arises when employees take collective steps to press for changes in their working conditions, pay, or other employment terms. This can include striking, picketing, or other forms of protest aimed at prompting negotiations with management.

Industrial action is a method used by workers to communicate their dissatisfaction effectively and to apply pressure on employers to address their concerns. It is often a last resort when negotiations have stalled and workers feel their voices are not being heard.

Other options, while they may contribute to workplace dynamics, do not primarily focus on negotiating terms or resolving disputes. For instance, a team meeting is usually more about collaboration and discussion rather than protest or negotiation, while job action may imply a temporary work stoppage but lacks the direct focus on negotiation inherent in industrial action. Similarly, work share typically refers to arrangements that allow for flexible working schedules rather than addressing conflicts or negotiating terms.